FAQ

Are your products legal?

Our products are legal in most regions, but regulations vary by state and country. Please check your local laws before ordering.

Do your products contain any additives or fillers?

No. Our formulations are clean and free from unnecessary additives, silicones, and fillers — just effective, plant-based ingredients.

How should I store my products?

Store in a cool, dry place away from direct sunlight, and keep the container sealed to preserve freshness and potency.

How much should I take?

Start with the lowest suggested serving on the label and adjust gradually. If you are unsure, consult a healthcare professional.

How long does it take to kick in?

Onset varies by individual and product, typically ranging from 20 to 45 minutes.

Can I take it with other supplements or medication?

Always consult your healthcare provider before combining our products with other supplements or medication.

Do you ship internationally?

We currently ship within the United States. International shipping options are coming soon.

What is your return policy?

We offer a 30-day satisfaction guarantee. See our Returns & Refunds page for full details.

How do I track my order?

Once your order ships, you’ll receive an email with a tracking number and a link to follow your delivery.

When will my order ship?

Orders placed before 2PM EST ship the same business day. Anything after that goes out the next business day.

Do you offer free shipping?

Yes — every order over $75 ships free within the United States. Under that, flat-rate shipping is calculated at checkout.

Can I change or cancel my order?

Email info@theexoticbud.com as soon as possible. We can change or cancel an order any time before it enters fulfilment.

What if my order arrives damaged?

Send us a photo within 7 days of delivery and we will replace the damaged items at no cost.

How long do refunds take?

Once we receive and inspect your return, refunds are issued to the original payment method within 5–7 business days.

Who pays for return shipping?

Return shipping is the customer’s responsibility unless the item arrived damaged, defective, or incorrect.

Can I exchange an item instead?

Yes. Tell us what you would like instead when you start the return and we will send the replacement once the original is on its way back.

Can I take more than one product together?

Most of our products are designed to be layered. Follow the serving size on each label and introduce one product at a time.

Where do you source your ingredients?

We work with a small group of vetted suppliers who meet our standards for purity, traceability, and ethical farming.

Are your products third-party tested?

Every batch is tested by an independent lab for potency and contaminants before it ships.

Do your products contain allergens?

Full allergen information is printed on every label. Reach out if you need details for a specific batch.

Do you have a loyalty programme?

Not yet — but subscribers to our newsletter hear about early access and launch offers first.

Do you ship to PO boxes?

Yes, standard shipping delivers to PO boxes. Expedited shipping requires a street address.

How do I contact support?

Email info@theexoticbud.com or use the contact form — we aim to reply within 48 hours.